Shipping Policy

At cirusmall.com, we are committed to providing our customers with a seamless and hassle-free shopping experience. To ensure your order arrives in a timely and secure manner, we exclusively partner with UPS as our official shipping carrier. This policy outlines the details of our shipping services, including processing times, delivery timelines, costs, and related requirements—all aligned with transparent and compliant service standards.

1. Order Processing Time

  • Standard Processing: After receiving your order, we require 1-2 business days to process, inspect, and prepare the package for shipment (e.g., verifying product availability, packaging, and coordinating with UPS).
  • Exclusions: Orders are not processed on Saturdays or Sundays (weekends) or major U.S. holidays. Processing may take slightly longer during peak shopping periods (e.g., holidays, sales events), but we will notify you of any significant delays via email.
  • Tracking Information: Once your order is processed and handed to UPS, tracking information will be generated. Please allow 24-48 hours for the tracking status to update in UPS’s system, as local couriers may experience minor delays in status synchronization.

2. Delivery Time & Details

  • Shipping Confirmation: After your order ships, a shipping confirmation email will be sent to the email address associated with your order. This email includes your UPS tracking number, estimated delivery date, and a link to track the package.
  • Estimated Timelines:
  • Handling Days: 1-2 business days (time for the package to leave our warehouse).
  • Transit Days: 3-7 business days (time for UPS to deliver the package to your address after it leaves our warehouse).
  • Note on Actual Delivery: While we strive to meet the above timelines, actual delivery dates may vary due to factors beyond our control, including:
  • Unexpected shipping carrier delays (e.g., high package volume).
  • Adverse weather conditions (e.g., storms, extreme temperatures).
  • Local delivery disruptions (e.g., address verification issues, missed delivery attempts).

We will proactively communicate with you if we anticipate or become aware of significant delivery delays.

3. Delivery Address Changes

  • Free Address Modification: We offer no additional fees for changing your shipping address, but this request must be submitted before we provide you with the UPS tracking number (i.e., before the order is shipped from our warehouse).
  • Request Process: To change your address, contact our customer support team immediately via email ([email protected]) or phone (+1(561)752-6950), and include your order number and updated address.
  • Post-Shipping Limitation: Once the tracking number is issued (order has shipped), we cannot modify the delivery address—you will need to coordinate directly with UPS using the provided tracking number.

4. Order Tracking

We provide two convenient ways to track your order, ensuring full transparency:

  • For Registered Users: If you have a registered account on cirusmall.com, log in and navigate to the “My Orders” section. Here, you can view real-time updates on your order status, processing progress, and shipping/handling details.
  • For Guest Users: If you checked out as a guest (without registering), track your order by visiting our “Order Tracking” page (link: [Insert Order Tracking Page URL, if applicable]) and entering your Order ID (found in your order confirmation email) and the email address used to place the order.

5. Order Cancellation

  • Pre-Shipping Cancellation: If you wish to cancel your order before it has been shipped (i.e., before the tracking number is issued), contact our customer support team immediately via email ([email protected]) or phone (+1(561)752-6950). We will:
  • Process the cancellation free of charge (no additional handling fees).
  • Issue a full refund to your original payment method (e.g., credit card, PayPal).
  • Post-Shipping Cancellation: Once the order has been shipped (tracking number issued), cancellation is no longer possible. You will need to follow our standard Return Policy (see our separate Refund and Returns Policy) to initiate a return after receiving the package.

6. Shipping Costs & Coverage

  • Free Shipping: We offer 100% free shipping on all orders—no minimum purchase amount required. There are no hidden shipping fees, surcharges, or handling costs for delivery.
  • Tax Exemption: All orders are exempt from additional taxes (sales tax, shipping tax, etc.) for delivery within the United States.
  • Shipping Coverage: We currently only support shipping to the United States (including all 50 states, Washington D.C., and U.S. territories such as Puerto Rico). We do not offer shipping to international addresses (e.g., Canada, Europe, Asia) at this time.

7. Contact Us for Shipping Inquiries

If you have questions, concerns, or need assistance with:

  • Order processing delays.
  • Tracking status issues.
  • Address changes.
  • Cancellations related to shipping.

Please reach out to our customer support team via:

  • Email: [email protected]
  • Phone: +1(561)752-6950
  • Mailing Address (for returns only): 1687 Arlington St, Sarasota, FL 34239, US

8. Policy Updates

cirusmall.com reserves the right to update or modify this Shipping Policy at any time (e.g., to reflect changes in carrier partnerships, shipping coverage, or regulatory requirements). When updates are made, we will revise the “Last Updated” date at the top of this page and post the new policy on our website. We encourage you to review this policy periodically to stay informed of any changes. Your continued use of our website or placement of orders after updates are posted constitutes acceptance of the revised policy.

Last Updated: 2025-09-20