Refund and Returns Policy

At cirusmall.com, we are dedicated to providing high-quality items to our customers. However, we understand that occasionally, circumstances may require you to return or seek a refund for your purchased item. If for any reason you are not completely satisfied with your purchase, we offer a convenient 30-day return policy—this means you have 30 days from the date of receiving your item to request a return. Any return request submitted after 30 days will not be honored.

This policy outlines the terms and conditions governing returns and refunds for items purchased on our website.

1. Eligibility for Returns and Refunds

You may qualify for a return, refund, or exchange under the following circumstances:

  • Defective Products: If the item you received has manufacturing defects, quality issues, or is damaged (not caused by improper use after delivery).
  • Wrong Product: If you receive an item that does not match your original order (e.g., incorrect style, size, or color).

2. Timeframe for Returns

To be eligible for a return, you must notify our customer support team of your intent to return within 30 days of receiving your item. We cannot process return requests that exceed this timeframe.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer support team via email at [email protected].
  2. Include the following information in your email:
  • Your order number (found in your order confirmation email or account).
  • The specific reason for the return (e.g., defective item, wrong product).
  • Clear photos of the product (if applicable, to show defects or discrepancies).
  1. Our support team will review your request within a reasonable timeframe. Once approved, we will provide you with:
  • The official return address (see Section 9).
  • A return shipping label (if the return is due to our error, e.g., wrong or defective item).

4. Conditions for Returns

For your return to be accepted, the item must meet the following conditions:

  • The product must be in its original condition (no signs of wear, use, washing, or damage).
  • All original labels, tags, and packaging (e.g., boxes, dust bags) must be intact and included with the return.
  • For hygiene and quality assurance, items that show evidence of use (e.g., stained fabric, removed tags) will be rejected.

We reserve the right to refuse a return if the product fails to meet these conditions.

5. Refund Process

  • Once we receive and inspect the returned item (to confirm it matches your description and meets return conditions), we will process your refund within 1-2 business days.
  • Refunds will be issued to the original payment account used for the purchase (e.g., credit card, PayPal).
  • Please note: The time it takes for the refund to appear in your account depends on your payment provider’s processing times, typically 7-15 business days.

6. Return Charges

  • There are no additional handling fees for returns.
  • If the return is due to our error (e.g., defective item, wrong product shipped), we will cover all return shipping costs and provide a full refund of the item’s purchase price.
  • If the return is due to buyer preferences (e.g., change of mind, ordering the wrong size/color), the buyer is responsible for all return shipping fees.

7. Exchanges

If you wish to exchange your item for a different size, style, or color (subject to stock availability):

  1. Indicate your exchange preference when contacting our support team (see Section 3).
  2. Follow the same return process outlined in Section 3 to send back the original item.
  3. There are no additional handling fees or shipping charges for approved exchanges.

8. Order Cancellations

  • If you want to cancel your order before it has been shipped, please contact our support team immediately at [email protected]. We will cancel the order and process a full refund if possible.
  • Once the order has been shipped, the standard 30-day return policy (outlined above) will apply instead of cancellation.

9. Contact Information & Return Address

For questions, assistance, or to initiate a return:

  • Email: [email protected]
  • Phone: +1(561)752-6950
  • Official Return Address: 1687 Arlington St, Sarasota, FL 34239, US

10. Policy Updates

cirusmall.com reserves the right to update or modify this Refund and Returns Policy at any time. We recommend you review this policy periodically to stay informed of any changes. Your continued use of our website or purchase of our products after changes are posted constitutes acceptance of the updated policy.